Privacy Policy

PRIVACY POLICY

At UB we value and are committed to protecting your privacy. This policy covers our website. Our privacy policy outlines the small amount of data we collect from our users in order to monitor traffic to our site. It covers the collection, storage and usage of your data. If you do not agree with our privacy policy you should not use our website. By using our website, you are consenting to the collection of data and the terms in this privacy policy.

We collect data with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or to fulfil other legitimate interests.

We update our privacy policy periodically to keep up to date with privacy laws and when required if we are adding new features. 

If you have any questions please email us at: accounts@commercecall.co.uk and we will get back to you. You can also post your query to UB DPO, Commercecall Ltd, 37 Malvern Road Bournemouth BH9 3AF

WHAT INFORMATION DO WE COLLECT?

Information you provide directly –

We collect the information you provide to us. This includes your name, phone number, email address and any other contact details you provide when contacting us. If you order using our order form, we collect all the information required to process your order. Our forms may be built using a third-party app yet if we do the relevant provider will never have access to your data, it is sent directly to us.

Information collected automatically –

We collect some information automatically about how you use our site. Through Google Analytics and Google Search Console we collect data such as which website referred you to us, your browser type, IP address and language. We also collect data based on what pages you view on our site, what links you click, and other navigational information. Further information we collect through cookies is discussed in more detail below.

HOW DO WE USE YOUR INFORMATION?

At UKSofa we only use your data for the reasons outlined in this privacy policy. The collection of data is designed only to monitor traffic to and from our website as well as to get in touch with those who interact with our site.

We use the data collected to:

• Provide and deliver services based on users’ interaction with our site.

• Tailor our website so that we can increase the amount of traffic and improve our search engine rankings.

• Perform research and analysis aimed at improving our services.

• Answer queries directed at us by you contacting us directly.

• Stay in touch with users and communicate any new or improved services we offer.

• Fulfil orders, connect with customers, and provide support for our ongoing services.

HOW DO WE STORE YOUR INFORMATION?

Our website is hosted by QuickHosts UK (or any similar provider we may from time to time select.  They provide us with the online platform that allows us to sell our products and services to you.

We store contact details on our email servers for as long as we are connected with a customer or client. You can request this information to be removed by contacting us.

We also keep records, stored on secure servers for our customers for up to Six Years or such longer period as may be necessary for us to meet our statutory obligations.

COOKIE POLICY

This Website may place and access certain Cookies on your computer. UKSofa may use Cookies to improve your experience of using the Website and to improve our range of services. If we do use Cookies, they will be carefully chosen and steps taken to ensure that your privacy is protected and respected at all times.

Any Cookies used by this Website will be used in accordance with current UK legislation and any applicable EU Cookie Law.

If we use Cookies, before our website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling UKSofa to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.